Shipping policy
1. Our Shipping Philosophy
Art is not a product. It is a story, a culture, and a legacy.
At Inkverse Gallery, every artwork is carefully prepared and shipped from China to collectors around the world.
We prioritize the safety, authenticity, and preservation of every piece throughout its journey.
From the artist's studio in China, to your personal collection worldwide.
2. Shipping Overview
We partner with trusted international carriers including DHL Express, FedEx, UPS, and SF International to deliver your orders reliably and efficiently.
This policy applies to all purchases made through our website.
3. Shipping Destinations & Rates
We ship worldwide. Shipping costs are calculated based on your delivery zone and the size of the artwork.
United States
- Coverage: Continental 48 states, Alaska, Hawaii
- Carriers: DHL Express / FedEx / UPS
- Estimated Delivery: 5–10 business days
- Rates:
- Small (≤60cm): $35–$60
- Medium (60–120cm): $80–$150
- Large (>120cm): Contact us for a custom quote
Canada
- Coverage: Major cities
- Carriers: DHL Express / UPS
- Estimated Delivery: 6–12 business days
- Rates:
- Small (≤60cm): $45–$70
- Medium (60–120cm): $100–$180
- Large (>120cm): Contact us for a custom quote
Europe
- Coverage: UK, Germany, France, Italy, Netherlands, and more
- Carriers: DHL Express / FedEx
- Estimated Delivery: 7–15 business days
- Rates:
- Small (≤60cm): $50–$80
- Medium (60–120cm): $120–$220
- Large (>120cm): Contact us for a custom quote
Asia-Pacific
- Coverage: Japan, South Korea, Singapore, Hong Kong, and more
- Carriers: DHL / SF International
- Estimated Delivery: 3–8 business days
- Rates:
- Small (≤60cm): $25–$45
- Medium (60–120cm): $60–$120
- Large (>120cm): Contact us for a custom quote
Australia & New Zealand
- Coverage: Australia, New Zealand
- Carriers: DHL Express / FedEx
- Estimated Delivery: 7–15 business days
- Rates:
- Small (≤60cm): $60–$90
- Medium (60–120cm): $150–$250
- Large (>120cm): Contact us for a custom quote
Rest of World
- Coverage: Middle East, South America, Africa, and other regions not listed above
- Carriers: DHL International
- Estimated Delivery: 10–20 business days
- Rates: Please contact us for a custom shipping quote
4. Size Guide
To determine which size category your artwork falls into, please measure the longest side of the piece (including frame, if applicable):
| Small | ≤ 60 cm (≤ 24 inches) |
| Medium | 60 – 120 cm (24 – 47 inches) |
| Large | > 120 cm (> 47 inches) |
5. Order Processing
- Orders are processed within 2–4 business days after payment confirmation.
- You will receive a shipping confirmation email with tracking information once your order has been dispatched.
- Please ensure your shipping address is correct at checkout. We cannot redirect orders once they have been shipped.
6. Customs, Duties & Taxes
- International orders may be subject to customs duties, import taxes, or brokerage fees imposed by the destination country.
- These charges are the buyer's responsibility and are not included in our shipping rates.
- We recommend checking with your local customs office for an estimate of these fees before placing your order.
- We are unable to declare items as gifts or reduce the declared value for customs purposes.
7. Packaging
All artworks are professionally packaged using:
- Acid-free tissue paper or glassine (for works on paper)
- Bubble wrap and foam padding
- Sturdy, double-walled cardboard boxes or custom wooden crates (for large or fragile pieces)
- Fragile handling labels
Each package is designed to withstand the rigors of international shipping.
8. Tracking
Once shipped, you will receive a tracking number via email. You can track your package using the carrier's website. Please allow up to 24 hours for tracking information to update.
9. Delivery Delays
While we strive to meet the estimated delivery times above, please note that:
- Delivery times are estimates, not guarantees.
- Delays may occur due to customs clearance, weather conditions, carrier disruptions, or other events beyond our control.
- We are not responsible for delays caused by the carrier or customs.
If your package has not arrived within the estimated timeframe, please contact us at inkversecallery01@gmail.com and we will assist you.
10. Failed Delivery
If a delivery attempt fails and the package is returned to us due to:
- Incorrect or incomplete address
- Unclaimed package
- Refused delivery
We will contact you to arrange re-shipping. Additional shipping fees will apply for re-dispatch.
11. Shipping Insurance
All shipments are fully insured against loss or damage during transit. If your artwork arrives damaged, please refer to our Return and Refund Policy for instructions on filing a damage claim.
12. Contact Us
For any questions about shipping, custom quotes, or to inquire about large artwork delivery, please reach out:
📧 inkversecallery01@gmail.com
We are here to ensure your artwork arrives safely and beautifully.