Refund policy
At Inkverse Gallery, we want you to love every piece you bring into your space. We understand that purchasing art — whether a painting, sculpture, or heritage craft — is a deeply personal decision. If for any reason you are not completely satisfied with your purchase, we are here to help.
Returns
You have 14 calendar days from the date of delivery to request a return.
To be eligible for a return:
- The item must be in its original condition — unused, undamaged, and unaltered.
- The item must be returned in its original packaging (including certificates of authenticity, if applicable).
- A proof of purchase (order number or receipt) is required.
Please note that custom-made or commissioned pieces are not eligible for returns unless they arrive damaged or defective.
Return Process
To initiate a return, please contact us at:
📧 inkversecallery01@gmail.com
Include the following in your email:
- Your order number
- The name of the artwork
- Reason for return
- Photos of the item (if reporting damage)
We will respond within 2 business days with return instructions and the return shipping address.
Shipping Costs for Returns
- If the return is due to damage, defect, or our error, we will cover the return shipping costs.
- If the return is due to change of mind, the return shipping costs will be your responsibility.
- Original shipping fees are non-refundable.
Refunds
Once we receive and inspect your returned item, we will notify you via email within 5 business days regarding the approval or rejection of your refund.
If approved:
- A full refund (excluding original shipping charges) will be issued to your original payment method.
- Please allow 5–10 business days for the refund to appear on your bank or credit card statement, depending on your payment provider.
Damaged or Defective Items
We take great care in packaging every artwork to ensure safe delivery. However, if your item arrives damaged or defective:
- Contact us within 48 hours of delivery at inkversecallery01@gmail.com
- Include photos of the damage (outer packaging and the artwork itself)
- We will arrange a replacement or full refund immediately at no additional cost to you
Exceptions / Non-Returnable Items
The following items cannot be returned:
- Commissioned or custom-made works
- Limited edition prints that have been opened or unsealed (if sealed by the artist)
- Digital downloads or gift cards
- Items marked as "Final Sale" on the product page
International Returns
For international orders, return shipping costs and any customs fees are the responsibility of the buyer. Please ensure returned items are properly declared to avoid customs delays.
Contact Us
If you have any questions about our return and refund policy, please reach out:
📧 inkversecallery01@gmail.com
We are here to make your experience with Inkverse Gallery as seamless and enjoyable as the art we share.